The maximum range depends on the total weight (rider, e-bike, and load), the terrain, and the speed. At a speed of approximately 20 km/h, a total weight of 100 kg, and on flat terrain, the range is between 60-180 km.

Most batteries (750 Wh) take about 6 hours for a full charge with a 4 A charger, but less than 3 hours for 80%.

Yes, the permissible system weight for CYLAN e-bikes is 140 kg.

Theoretically, there is no maximum speed. The motor switches off at 45 km/h or 25 km/h (depending on the model).

Integrated batteries are built directly into the bicycle, offering protection and a lower risk of theft.

Standard household plugs are sufficient. Use only the original charger.

The installed Bosch motor and battery are water-resistant. Riding in wet weather is no problem.

Regular cleaning and re-oiling of the chain are recommended. A service every 1500 km is advisable.

The original battery and the original charger should always be used.

Partial charges are no problem for lithium-ion batteries. Charge according to the user manual for optimal results.

Yes, however a high-pressure cleaner should not be used. Wipe dry after washing.

Contact us if anything is not as it should be. We want to ensure that you are satisfied.

Store the battery at 18-20 °C. Avoid extreme temperatures, direct sunlight, and frost.

Yes, CYLAN e-bikes only work with pedal assistance.

No, that is prohibited by law and will void the warranty.

Yes, your e-bike remains rideable even without motor assistance.