Warranty terms

Warranty  

  • 2 years from delivery 
  • Exclusively for defects in workmanship and materials that were already present at the time of delivery 
  • Conversion costs are covered by CYLAN 
  • Bring-in warranty (the customer must bring the vehicle to the E-Bike Store Pieterlen)

Warranty on E-Bike Frames

  • 5 years from the date of purchase 
  • Exclusively for defects in workmanship and materials that were already present at the time of delivery 
  • Conversion costs are borne by the customer 
  • Bring-in warranty (the customer must bring the vehicle to the E-Bike Store Pieterlen)
  • For the original purchaser only

General Warranty Terms 

  1. Lizard Sport AG grants you the following warranty against material defects in the frame from the date of purchase: 5 years *The cases referred to in section 5 are excluded from this provision.
  2. All other components are covered by a two-year warranty from the date of purchase. Wear and tear is excluded, e.g. tires, inner tubes, chain, freewheel, cables, brake shoes, etc., as well as the cases specified in section 5.

  3. During the warranty period, defective materials will be repaired or replaced free of charge.

  4. The warranty may only be claimed by the lawful owner, provided that proof of purchase and the warranty card are presented.

  5. Making a warranty claim: Warranty services may only be provided by a CYLAN, subject to prior approval of the claim by Lizard Sport AG. The owner is responsible for the costs of transporting the bicycle or bicycle parts to and from the service location. The technicians of the respective manufacturer make the final decision as to whether the component in question is eligible for warranty service.

The warranty is void under the following circumstances:

 

 

 

 

  • the bicycle has been used for purposes other than those for which it was intended
  • the bicycle has not been properly maintained
  • the bicycle has been damaged in a traffic accident
  • the bicycle has been improperly repaired
  • parts have subsequently been improperly installed, or parts that do not comply with the bicycle’s technical specifications have been fitted
  • damage to the bicycle has resulted from incorrect adjustment/tension of, among other things, the handlebars, saddle, seat post, derailleur, brakes, tires, inner tubes or sprockets
  • the bicycle has been used by many people for purposes not individually specified, such as bicycle rental, etc.
  • the bicycle is used for rental purposes.
  • damage has resulted from the normal weathering of paint and chrome
  • damage has resulted from earthquakes, fire, flooding, civil unrest or force majeure events.